Help

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You can get the registration code sent to your email address again by simply signing into 192.com with the email address and password that you entered during the registration process. You will then be prompted to either enter the registration code manually, or to have it sent to you email address again. Should you fail to receive this verification code, please check that:

1. Email from 192.com is not being blocked by your junk-mail (spam) filter. Please check your junk mail folder.
2. Email from 192.com is not being blocked by your ISP. Please check with your ISP’s helpdesk if this is the case. If so, we’d recommend that you use a different email account to register on 192.com
3. You have entered the correct email address during the registration process.

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We are no longer able to change an email address, so we would ask that you register a new account under the email address you wish to use and email us at [email protected], if you would like an old email account closed.

Click on the ‘Forgot your password’ link on the registration screen.

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You can change the password on your account by going to ‘Your Account’ > ‘Account Settings’ > ‘Change Password’.

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If you haven't clicked the confirmation link in the registration email, just click the cancel link in that email.

If you have previously confirmed your registration then log in, and go to your account and click on the link there to cancel your account.

Our system will not allow you to cancel your account if you have any outstanding credits or subscriptions. If you have credits or subscriptions and still wish to cancel, please 'Contact Us'

You can specify your email preferences by going to ‘Your Account’ > ‘Account Settings’ > ‘Email Preferences’.

Also at the bottom of any 192.com email, you will have the option to Unsubscribe.

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When you register for free on 192.com you will be able to carry out 20 free Directory Enquiries searches per day. You will need to supply a name and a location in order to see results. This search covers BT-OSIS data and will include a telephone number with the result.

You can also use our main People Search, which includes electoral roll and companies data, but in order to see full results here you will need to purchase credits.

By registering for free with 192.com you will be able to search up to 20 times per day on the databases listed below:

• Directory Enquiries - search over 15 million residential and business listings.
• Business Directory - search 2.3 million company listings supplied by Creditsafe
• Property Prices - search the Land Registry database of 6 million properties in England and Wales for property prices and dates sold.

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The following data sets are not free to search. You will need to buy credits to search these data sets:

• Electoral Roll - search 750 million residential names and addresses.
• Director Reports - search over 20 million records
• County Court Judgments - check if there are judgments against names at addresses

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Credits are the currency of 192.com. They are used to search Premium Data such as Electoral Roll and company and director reports.

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Credits do expire; they are valid for a period of time which is shown as you select which credit package you require. After expiry, any unused credits will be deleted from your account and no refunds will be given.

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It is free to register on 192.com but in order to search Premium Data you will need to buy credits.

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The credit system

Searches	No of credits per search
1 search on Electoral Roll data – this can return up to 200 results per search	1
1 Directory Enquiry Search	1
1 director report (includes Electoral Roll search)	1
1 County Court Judgment	1

Credit packages
6 Credits - £15.95 + VAT 30 Credits - £31.95 + VAT 100 Credits - £54.95 + VAT 300 Credits - £139.95 + VAT 600 Credits - £214.95 + VAT VAT is non-refundable on overseas orders. 6 credit packages are valid for one month. All other credit packages are valid for six months.

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Registered users with credits are able to check whether an individual has a County Court Judgment.

On the 'Personal Data' page, next to an individual’s name, is a button labelled 'Search Court Judgments'. Clicking this button will cost a single credit and will indicate whether or not that person has had a CCJ raised against them in the past six years. In the event that they have, you will have the option to request a further, more detailed report from a Third Party.

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To help you manage your credit balance on 192.com we have two site preference tools for you to use:

Credit Counter

The Credit Counter is located in the top right-hand corner of the screen and will show you exactly how many credits you have remaining on your account whenever you are logged in.

Credit Warnings

A Credit Warning will display as a pop-up box each time you're about to spend one or more of your credits on a search. It will tell you how many credits you will spend, and ask you to confirm before taking you to the search results.

You can switch the credit counter and credit warnings on or off by navigating to ‘Your Account’ and selecting ‘Site Preferences’.

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A few times each year, the team at 192.com send out a discount code to registered users via email. If you’d like to receive these emails, you can update your email preferences in the 'Your Account' section of the website.

Discount codes work on all credit packages and background reports unless otherwise specified.

If you’ve received a discount code and you would like to redeem it, head to 192.com and select ‘Get Credits’ under the ‘Your Account’ menu.

• Select the package size you wish to buy and click continue.
• Confirm your billing address, and select ‘Do you have a promo code’.
• Enter your code and select ‘apply’.
• Complete your payment details. You’ll notice the price of the package has been updated with your discount now.
• Confirm your order, and you can get started with a new search.

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To help you view previous searches we give you the option to download and save a record (Excel/PDF) once it's appeared on the results page, as we don't save the results of the searches you make.

You can purchase a background report for a person if they are listed on the 192.com website. You can search for them on the Background Report page.

If you don't have any credits, you can select the option to purchase a Background Report from the product selection page instead of credits. Just make sure that the person you're buying the report for is the person you're looking for.

If you do have credits then you'll be able to select the 'Buy Background Report' on the individual's details page.

You may add up to four additional addresses. You will have the opportunity to do so before you generate the report.

Click on the 'Generate Report' button.

If you don't generate the report straight away, sign into 192.com and go to My Account where a link is provided for any reports that are waiting to be generated.

Background Reports generally take a few minutes to generate. We’ll email you a link when the report is created and ready for you.

Note that a part of the report can only be generated during office hours so we'll make sure that the report is generated in full when the office is open.

If your report hasn't generated correctly or has taken longer than 10 minutes then please contact Customer Services:

Customer Services Office Hours
9.00am - 5.00pm (Monday - Friday), CLOSED (Saturday and Sunday).

In our help section we hope to cover all the questions that you may have about 192.com however if we have missed something and you need our help please contact us.

You can view your Background reports online once you've generated them. They are listed in the My Account section when you sign into 192.com. Reports are available for 12 months following purchase.

To save the Background Report as a PDF simply go to My Account and select the 'Save As' link provided. The report will be saved in PDF format. Please ensure that you do this within 12 months of purchasing if you wish to retain a copy.

You can print the Background Report from the My Account section or when you've selected the report and it's displayed in your browser. You can also print the report when viewing it as a PDF.

Ownership & Occupier Lookup provides information on the address selected. The Ownership Lookup is available for addresses in England and Wales, and occupier information covers addresses within the UK. The Lookup Page lets you explore either the owner, the occupiers, or both simultaneously.

A copy of the results is emailed to your registered account email address. Please note that a copy of the results is Not Saved on your 192.com account.

If you have been charged more than once for your order on 192.com, please contact us. In your email please provide your registered email address, the date and amount of the order and the last four digits of the card used.

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If you believe a payment has been made to 192.com fraudulently, then you’ll need to report this to your bank/card issuer. They will contact us if they require further information.

Alternatively, please email [email protected].

Once you have used any credits to access search results you will not be able to receive a refund.

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During the purchase process there will be an option for Non UK users. This will direct you to use Paypal as an alternative payment method.

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If we are publishing your current and/or previous residential address(es), and you would like these removed from the site please CLICK HERE to go to our online removal request page. This will remove records from all sources from our site, including electoral roll records, Companies House records and telephone directory records.

Your record(s) will normally be removed from the site within 48 hours of completing a successful request. This is the quickest path to removal.

Alternatively we also accept removal requests by post. If you would prefer to use this route, please download the PDF form , print it out, fill it in with the appropriate details, and send the completed form to:

192.com Ltd
Customer Services
Notcutt House
36, Southwark Bridge Road
London SE1 9EU

Records will be removed from the site within 28 days of receipt of properly completed forms.

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Even if you elect to remove your records from www.192.com, they may still be available elsewhere online.

You may wish to consider requesting removal from source data where possible.

Directory Enquiry records

The data that we use is supplied from a core database (OSIS) to which all licensed Telecommunications Operators and Service Providers submit their customers' directory data.

You will need to contact your own service provider as we are not able to make changes to this central database on behalf of other telephone service providers.

Once they make the changes the correct data will be added to the OSIS database and from there it will cascade to all directory service providers.

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Director Records - Companies House

As a Director of a company individuals are required to provide their residential address to the Registrar. Prior to the implementation of the Companies Act 2006 this meant that your residential address would be visible on the public record. On 1 October 2009 the Companies Act came into effect, which allows you the option to provide a service address rather than your residential address for display on the public record. This could be the company's registered address, the address of an accountant, a solicitor, or a formation agent or any address at which you may accept service of documents. Other officers such as company secretaries do not need to give their residential address, they are only required to provide a service address to the Registrar.

The service address that you provide will be made available on the public register. However, even if you have used your residential address as a service address, Companies House will not confirm to interested parties whether it is a residential address or not.

If your residential address is already available on the public register and you would like to provide a different service address you need to file Form CH01 (for a director) or CH03 (for a secretary with Companies House).

For further information on changing the details that you have provided to the Registrar, please see Companies House guidance booklet 'GP3: Life of a Company Part 2 - Event Driven Filings'.

Individuals are only able to restrict total disclosure of their address if they are at serious risk. For further details about this please see Companies House guidance booklet 'GP7 - Restricting the disclosure of your address'.

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If your details are no longer on the 192.com but are still appearing on search engines, such as Google, this could be because their crawler has yet to pick up the removal of your 192.com listing. Search engine crawlers visit 192.com on a periodic basis and take a snapshot of the current version of all of our pages. This snapshot, which will never contain your full address, allows search engines to match their users' searches with pages on 192.com.

While removing your record from 192.com will not automatically update the search engine result lists, anyone clicking through to 192.com will not be shown your record. Next time that the search engine crawlers return to take a new snapshot of 192.com, your record should disappear from their listings.

Google provides a way to expedite the process of removing pages from their listings. For further details, visit:
Refresh Outdated Content tool - Search Console Help

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Stop all Junk Mail and unsolicited phone calls

The Telephone Preference Service is a central opt out register whereby individuals can register their wish not to receive unsolicited sales and marketing telephone calls. If you wish to register with the Telephone Preference Service you can do so by visiting www.tpsonline.org.uk or by calling 0845 070 0707. If you wish to register to reduce personally addressed unsolicited mailings please contact the Mailing Preference Service visiting www.mpsonline.org.uk or by calling on 0845 703 4599. These are separate organisations and are not connected to 192.com

Mailing Preference Service (MPS)

Mailing Preference Service (MPS)
DMA House
70 Margaret Street
London
W1W 8SS

MPS Registration line: 0845 703 4599
Tel: 020 7291 3310
Fax: 020 7323 4226
E-mail: [email protected]
Web: www.mpsonline.org.uk
Licence Department: 020 7291 3327
Complaints Department: 020 7291 3321

Telephone Preference Service (TPS)

Telephone Preference Service (TPS)
DMA House
70 Margaret Street
London
W1W 8SS

TPS Registration line: 0845 070 0707
Tel: 020 7291 3320
Fax: 020 7323 4226
E-mail: [email protected]
Web: www.tpsonline.org.uk
Licence Department: 020 7291 3326
Complaints Department: 020 7291 3323

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Registered users can add or edit their business' listings, meaning that you can be in control of what appears on our website.

Adding or editing your business listing is simple:

• Locate your business using 192.com.
• Should you wish to amend the details that are displayed, simply click the 'Claim/Edit' button and edit the appropriate information.
• If we have been unable to find your business, click the 'Add Business' button and follow the simple instructions to create a new listing.

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192.com gets its data from a number of different sources to ensure we list as many businesses as possible.

These databases include Creditsafe, Directory Enquiries and 118 Information. The database that we have sourced a particular listing from is indicated by a coloured circle.

To add, update or delete the details for any or all of these listings please follow these instructions:

• Creditsafe - To add or amend your business details please visit Creditsafe Customer Help Desk and complete the "Contact Us" form to submit your business details. We receive a monthly update from Creditsafe where any changes made will be included.
• 118 Information - Please 'Contact Us' for more info.

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To find out how to get involved in 192.com affiliate program, click here.